Terms and Policies

Introduction

Welcome to House of Pravaa. This website is owned and operated by Pravaa, a business registered in India with its principal place of business in Hyderabad, Telangana (“Pravaa”, “House of Pravaa”, “we”, “us” or “our”).

By visiting our website, creating an account or placing an order, you agree to the Terms of Use and policies on this page. If you do not agree with them, please do not use the website. We may update these terms from time to time; the version published here on the date of your order applies to that order.

Terms of Use

Eligibility

You must be at least 18 years old, or use the website under the supervision of a parent or guardian, and be legally able to enter into a binding contract under the Indian Contract Act, 1872.
Your account

You are responsible for keeping your login details confidential and for all activity under your account. Please give accurate name, address, phone and email details; we are not responsible for failed deliveries caused by incorrect information.
Product information

Our sarees are photographed as accurately as possible, but actual colours may vary slightly due to lighting, photography and screen settings. Handloom and handcrafted sarees may show small irregularities in weave, print or dye. These are a natural mark of handmade work and are not defects. Measurements and fabric details are approximate.
Pricing

All prices are listed in Indian Rupees (INR) and include applicable GST unless stated otherwise. We may change prices without notice. If a product is listed at an incorrect price due to an error, we may cancel the order and issue a full refund.
Orders

An order is confirmed only after successful payment and our confirmation email or message. We may refuse or cancel any order, for example if a product is out of stock, the address cannot be serviced, or we suspect fraud. In such cases you will receive a full refund.
Payments

Payments are processed by secure third-party payment gateways such as Razorpay. We do not store your full card, UPI PIN or banking details. Cash on Delivery is not available.
Intellectual property

All content on this website, including the House of Pravaa name and logo, photographs, designs, text and graphics, belongs to Pravaa. You may not copy, reproduce or use it for commercial purposes without our written permission.
Acceptable use

You agree not to misuse the website, attempt to gain unauthorised access, upload harmful code, or use it for any unlawful purpose.
Limitation of liability

To the extent permitted by law, Pravaa is not liable for indirect or consequential losses arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for that order.
Delays beyond our control

We are not responsible for delays or failures caused by events outside our control, such as natural disasters, strikes, courier disruptions, pandemics or government restrictions.
Governing law

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Shipping Policy

We ship free of cost across India and accept international orders.

Processing: Orders are dispatched within 5–7 business days of confirmation. Business days are Monday to Saturday, excluding public holidays. During sales, festive seasons or for customised orders, dispatch may take longer and we will let you know.
Tracking: Once your order is shipped, you will receive a tracking link by email, SMS or WhatsApp.
International orders: Import duties, customs fees and local taxes charged by the destination country are the customer’s responsibility and are not included in our prices or shipping charges. If a package is refused, returned or held because duties are unpaid, shipping charges are non-refundable and any return or re-shipping cost will be deducted from the refund.
Delivery issues: Please make sure your address and phone number are correct and that someone is available to receive the parcel. If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, re-shipping charges may apply. Delivery timelines are estimates, and we are not responsible for delays caused by couriers or customs.

Return, Exchange & Refund Policy

All sales are final. We do not accept returns or exchanges, except when a product reaches you damaged or defective.

What counts as damage

Counts as damage

Tears, holes, stains, major weaving or print defects, or receiving a product different from what you ordered.

Not considered damage

Slight colour variation from photos, and the natural irregularities of handloom or handcrafted sarees.

How to report damage

Contact us within 48 hours of delivery on WhatsApp at +91 73861 31013 or by email at houseofpravaa@gmail.com.
Share your order number, clear photos of the damage, and an unboxing video recorded from the moment the sealed package is opened.
Keep the product unused, unwashed and in its original packaging with all tags attached until our team reviews your request.

Resolution: Once we verify the damage, we will offer a replacement (subject to availability) or a full refund. If a replacement or refund is approved, we may arrange a pickup or ask you to send the product back; we will cover the cost for verified damage claims. Claims raised after 48 hours, or without an unboxing video, may not be accepted.
Refund timeline: Approved refunds are processed to the original payment method within 7–10 business days. Your bank or payment provider may take a few additional days to reflect it. For international orders, shipping charges and customs duties are non-refundable.
Not eligible: Products that have been worn, washed, altered (including fall, pico or blouse stitching), or damaged after delivery.

Cancellation Policy

Cancel within 24 hours of placing your order. Provided it has not been dispatched. Message us on WhatsApp or email with your order number.

Your refund: Eligible cancellations receive a full refund to the original payment method within 7–10 business days.
When you can’t cancel: Once an order has been dispatched, it cannot be cancelled. Customised, made-to-order or sale items cannot be cancelled once confirmed.
When we cancel: We may cancel an order if a product is unavailable, the delivery location is not serviceable, there is a pricing error, or we suspect fraudulent activity. In these cases you will receive a full refund.

Privacy Policy

We collect only what we need to serve you, and we never sell it. This policy follows the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

Details you give us: name, phone number, email, shipping and billing address, and messages you send to our support team.
Order details: products purchased, order value and order history.
Payment information: handled directly by our payment gateway partners. We receive only a confirmation and transaction reference, never your full card or banking details.

How we use it

To process, ship and deliver your orders and send order updates.
To respond to your queries and handle damage claims.
To prevent fraud and keep our website secure.
To improve our website, products and services.
To send offers and new-collection updates by email, SMS or WhatsApp, only if you have opted in. You can unsubscribe at any time.

Who we share it with: Only with trusted partners who help us run our business: courier and logistics partners, payment gateways, website hosting and analytics providers, and messaging services. They may use your data only to provide these services. We may also disclose information when required by law or by a government authority.
Cookies: We use cookies to keep items in your cart, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work properly.
Data security: We use reasonable security measures, including SSL encryption, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Data retention: We keep your information only as long as needed to fulfil orders, meet legal, tax and accounting requirements, and resolve disputes.
Your rights: You may ask to access, correct or delete your personal data, withdraw consent for marketing, or raise a grievance by contacting us using the details below.
International customers: Your data is processed and stored in India. By placing an order, you consent to this transfer.
Children: Our website is not intended for children under 18, and we do not knowingly collect their personal data.
Changes: We may update this Privacy Policy from time to time. The latest version will always be available on this page.